Frequently Asked Questions

 

How can I contact MINTQV?

Email us at info@mintqv.com for help with products, orders, shipping, or returns.

How do I place an order?

Browse the clothing collection, select your preferred product and available options, and follow the checkout instructions.

How can I check my order status?

If tracking information is available, it will be provided after dispatch. You can also contact us with your order number.

Can I change or cancel my order?

Contact us as soon as possible at info@mintqv.com. Changes and cancellations depend on the order's processing status and applicable consumer law.

What if I receive a damaged or incorrect item?

Contact our customer support team with your order number and a description of the problem. We will help resolve the issue in accordance with our policies and applicable law.

How do I request a return or refund?

Email info@mintqv.com before sending an item back. We will provide the relevant instructions and explain the applicable process.

Where can I find shipping information?

Shipping methods, charges, and estimated delivery times are provided during checkout or in our Shipping Policy.

Who operates MINTQV?

MINTQV is the trading name of CARMINA MENDOZAS SOCIEDAD LIMITADA.

For further information, contact info@mintqv.com.